Ticket ID: 25160
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Creation Date: 12/6/2019 4:02 PM
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Product: SiteRemote
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Attachment: -
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TicketType: Support Request
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Version: 4.1.0
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Language: English
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Views: 19297
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Last Modification Date: -
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Platform:
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Level: Closed
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Modified By: -
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Support Request: Transfer volume nearly exhausted
This is first time we have seen this is 6 years. What data is actually transferred between the clients and the server itself? Is it only log files or some other factors? How much data is allocated with our license?
Currently we have 24 active clients reporting back to SiteRemote, and from what the current license information I have been able to gather, is that each client is currently only transferring roughly over 1MB a day.
License was activated 3/12/2013 and has seen a total of 48.83GB of data. It also states that there is 9.74GB data transfer volume remaining. So I am assuming we have a 60 GB license, but at this rate we have around 6+ months left. So why am I getting an alert that I only have less than a week left?
Also, if we purchased the same license again, we would get around 4.5 months. Looking for any clarity or assistance on how to move forward.
Thanks!