Ticket ID: 25586
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Creation Date: 9/25/2020 5:55 PM
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Product: SiteRemote
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Attachment: -
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TicketType: Support Request
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Version: 6.1.4781
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Language: English
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Views: 13479
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Last Modification Date: 10/26/2020 4:09 PM
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Platform:
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Level: Closed
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Support Request: Upgrade issue
I currently running SiteRemote 6.1.4781. I am trying to upgrade to 6.3.0.6775 and running into some issues. AM I able to upgrade directly or is there a specifc upgrade path I need to follow?
I have a DEV server that I am trying the upgrade on first. The server has the previous version installed but is not connected to any active DB or anything, its just to test the installation process.
1. When I run the installer it fails with error "Windows authentication is not allowed for a remote database. Use an SQL User instead." This is if I use the Typical installation option which does prompt for any login. When I try Custom, I get error connecting to database.
2. If I try to uninstall the previous version and strat from scratch I get an error on the uninstall.
"The wizard was interrupted before SiteRemote Server could be completely installed. Your system has not be modified. "
Can I get some help with the upgrade? I would like to get it down so it can be seemless when I deploy on the production server.