Support Request: David McCann

Description

I've attached my config.,log and photo files using 7Zip. I have an issue with the screensavers.There is a white edge on the top and left side of the jpg file when displayed under SiteKiosk. I have a 42" Touchscreen Win10 Build 1803 device with correct drivers and resolution at 1080x1920. The jpg files are resized to 1080x1920 also and display fine when run as a Desktop Wallpaper pattern outwith SiteKiosk application - checked all settings ie Fit/Fill and Centre and cannot replicate issue

I'm experiencing the same issue on a second device (as above) using a Linx 12v64 Win10 build 1803 (equivalent to MS Surface).

I'm also included 2 jpg files as examples w2 and chivas-xvr.

I have full access to these devices at present and would appreciate your assistance for a speedy resolution.

Answer: (1)

Re: David McCann 7/10/2018 12:21 PM
Hello,

Generally the images you add to the screen saver (SiteKiosk Player) are displayed in original size.
The problem is, that you did not choose “Images” as “Media Type” in the SiteKiosk Player settings. Please check. (-->Screensaver-->SiteKiosk Player-->Settings-->Add/Edit-->Media Type)

Alternatively you can take a look at this FAQ describing a method to display all pictures in a folder in SiteKiosk Player:
https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=23146

Regards,
Michael Olbrich
My Account
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