Ticket ID: 24342
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Creation Date: 7/10/2018 12:00 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.6.4409
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Language: English
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Views: 23586
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Last Modification Date: 8/7/2018 12:25 PM
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Platform:
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Level: Closed
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Support Request: David McCann
I've attached my config.,log and photo files using 7Zip. I have an issue with the screensavers.There is a white edge on the top and left side of the jpg file when displayed under SiteKiosk. I have a 42" Touchscreen Win10 Build 1803 device with correct drivers and resolution at 1080x1920. The jpg files are resized to 1080x1920 also and display fine when run as a Desktop Wallpaper pattern outwith SiteKiosk application - checked all settings ie Fit/Fill and Centre and cannot replicate issue
I'm experiencing the same issue on a second device (as above) using a Linx 12v64 Win10 build 1803 (equivalent to MS Surface).
I'm also included 2 jpg files as examples w2 and chivas-xvr.
I have full access to these devices at present and would appreciate your assistance for a speedy resolution.