Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!


Support Request: License Expired and Disappeared


Hello. I have recently been getting notified that I am out of licenses for my SiteRemote machines. I signed into my account and noticed that I have three registered machines and only two licenses. Not sure how but I am guessing that the one license expired but it disappeared all together. I have the original license key but it is not allowing me to add it back. What do I have to do to get the license re-added. The following license key is the one that is missing from my account.

Answer: (1)

Re: License Expired and Disappeared 8/27/2020 3:04 PM
Licenses can be deleted by the user after they expire. I also responded to your email with more information about how to renew SiteRemote Cloud licenses.