SiteRemote
Manage your terminal remotely

SiteRemote http://www.siteremote.net is a powerful and yet easy-to-use remote terminal management system.

SiteRemote allows you to conveniently monitor the status of your terminals from your home office. You can create reports on the usage of the terminals as well as on their turnover. SiteRemote also lets you exchange data between your local computer and the clients or change SiteKiosk configuration files.

SiteRemote Client is included in SiteKiosk's Basic Version. The SiteRemote.net environment is available at a monthly fee. You can test this service free for 30 days.
We also offer a server version (one time license fee) for self installation. The server version requires special hardware and software.

 

General information

Architecture
SiteRemote is installed on a server running Windows Server 2003 and Microsoft's SQL.

The server functions as a communication interface between the administrator (the person remotely maintaining and configuring the clients) and the SiteKiosk client. The kiosk client will report back to the SiteRemote Server in intervals (heartbeats) and will complete any new jobs. This architecture's main advantage is to provide maintenance even for clients operating behind a firewall and with a dynamic IP address.

All communication between the kiosk client and the server is encrypted.

Functions of SiteRemote Server
You can automatically log on to your TEAM at SiteRemote.net using your user name and password. Each team can manage any number of administrators and SiteKiosk clients. However, information concerning other teams will, of course, not be available.

The jobs of the Web applications can be categorized into two categories:

1. Management and organization of static information:
   • Information on team members
   • Role-based rights assignment to administrators
   • Address book information
   • Kiosk client information
2. Management and organization of dynamic information (of the kiosk clients)
   • System and connection information
   • Dynamically generated diagrams and performance counters
   • Job status evaluation and management
   • Log file information (sales statistics, usage, error logs)
   • Configuration management
   • Tools: terminal commander and terminal console
   • any problems reported by automatic e-mail notification

 

Register Your Machine

To register a SiteKiosk client with the SiteRemote server, click on "Register" and enter the access information of your TEAM (user name/password). To learn more, refer to this item.

Machine name
The kiosk name you enter here will appear automatically in the tree structure under "new terminals" every time the client logs on.
You can change the kiosk name displayed in SiteRemote here at any time.

Registration notes (optional)
Enter into this text field any notes or remarks you want to be displayed under SiteRemote in the remarks field in terminal view.

Server host name and Port
Defines the SiteRemote server's address as well as its port at which the client will log on. Unless you want to operate your own SiteRemote server, you should leave these settings unchanged. The default values are:


• Server host name: www.siteremote.net
• Port: 8086

User name and Password
Enter your access data to the SiteRemote server here. To learn how and where you can obtain this information, read this item.
Since each user name will be assigned by the system only once, you will have to assign the name clearly to one team.

Logging on (client)
After entering the correct access information, click on "Login." Make sure the client is connected to the Internet.
If login was successful, the appearance of the configuration page will change. For instance, the kiosk ID the server assigned to the terminal and which is unique around the world will now be displayed.

Logging off
Use this function at any time to disable the remote maintenace function for your terminal. Another way to do this is to move a terminal to the trash AND empty the trash on the SiteRemote user interface (will not delete any data).
Please note that all data you gathered about this terminal will be lost.

 


Caution: save your siteremote.config
Each client will identify itself with its worldwide unique KIOSK ID and the so-called "registration token." Both information will be saved to the XML file siteremote.config, which you will find in SiteKiosk's installation in the folder SiteRemote.
Do not delete this file under any circumstances because otherwise the server will no longer be able to identify the terminal. This would result in the fact that the old data, due to the change in identification, would no longer be connected amongst each other when the system is logged in again.

On the other hand, you can, if necessary, assign your old terminal's ID to a new terminal by transferring the siteremote.config. Thus, you may want to save the siteremote.config to be able to transfer it to any new or already existing device, if this should become necessary.

Caution: Mirroring your systems (multiple installations)
If you want to mirror your complete systems so that you can conveniently perform multiple installations, please make sure you do not include the siteremote.config and that each terminal will be re-registered after shipping. If multiple systems with the same ID log on to the server, the system will generate meaningless data.

 

Hardware monitoring

Provided your motherboard is supported by the available auxiliary tools, you can also gather information on additional hardware components. You can access the following information under HARDWARE (SiteRemote Server):
• Fan speeds
• CPU temperatures

This information can only be acquired and transmitted to SiteRemote if at least one of the following programs has been installed and configured:

Motherboard monitor
This program is available for free download at http://mbm.livewiredev.com/. MBM 5 features a database (updatable) that already contains approx. 1,000 different motherboards. Use the MBM5 Config Wizard to select your motherboard (if available). Check if the program lists meaningful data when it is started.

Speed Fan
This program is available for free download at http://www.almico.com/speedfan.php. If your motherboard is available, Speed Fan will recognize it when the program is started. Check if the program lists meaningful data when it is started.
For this data to show in your SiteRemote account, you will have to restart your computer. It will then take about 60 minutes for the data to appear in SiteRemote.
You might want to install both programs as Speed Fan can provide you with more detailed information concerning your chip set. This additional information may facilitate the selection of the motherboard with MBM5.

Note:
Pressing the Test button will merely initiate a check whether the corresponding program has been installed and started. The test will NOT check if your motherboard could be detected and if meaningful data could be transmitted. Unfortunately, both programs hardly ever detect the motherboards correctly. More often than not, they will also transmit meaningless data or no data at all.

This option will not be available unless the programs generate meaningful data under Windows. All necessary information is available on the Web sites mentioned above or inside the program itself. PROVISIO CANNOT provide any support in setting up the programs.

 

Free 30-day trial

You can test SiteRemote free for 30 days without any limitations.

Requirements


1. A minimum of one computer running at least a test version of SiteKiosk version 6 or higher.
2. Information to access the SiteRemote server
3. Internet Explorer 6 or higher to use the SiteRemote user interface
4. Optional: your local system (not the client) requires Microsoft .NET Framework to use certain tools.

Logging on to SiteRemote.net
To log persons and/or teams on to the SiteRemote server, you will need to create a TEAM first:


1. No TEAM has been created yet:
   You can create a new TEAM (first time access) here. A Wizard will guide you through the process step by step.
2. A TEAM has already been created:
   In this case, please ask your team administrator for setting up a user account and password for you.