Ticket ID: 25117
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Creation Date: 11/11/2019 11:52 PM
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Product: SiteKiosk Classic Android
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Attachment: -
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TicketType: Support Request
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Version: 2.9.8143
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Language: English
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Views: 19849
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Last Modification Date: 12/11/2019 8:00 PM
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Platform:
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Level: Closed
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Support Request: Sitekiosk Androd "abnormal program termination" repeatedly
Our newly installed sitekiosk repeatedly restarts the program and sends an error notification email "Client Error Occurred" with a description "abnormal sitekiosk program termination". This error occurs while users are interacting with a pop-up webpage. The sitekiosk will display a blank black screen with a green circle rotating, then resume at the homepage. This happens multiple times per day and without the machine losing power. I have tried to locate watchdog.exe in our configuration file as instructed in online help forum, with no luck. What can be causing this and how do we correct it?