Ticket ID: 25174 Creation Date: 12/16/2019 12:37 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 19936 Last Modification Date: 1/14/2020 9:57 AM Platform:
Level: Closed

Support Request: Access to Gmail

Description

When attempting to log into their GMail account, users are shown a message from the Google site - "Couldn't sign you in. This Browser may not be secure. Try using a different browser."

Site Kiosk is set to use Chrome. All other browser settings are default.

Answer: (7)
Re: Access to Gmail 12/16/2019 2:22 PM
Hello,

The problem was reproducible and also in the underlying Chromium CEF Browser comes the same message after logging into a Gmail account.
Maybe it is because “…Google might stop sign-ins from browsers that:
…
- Are embedded in a different application.”
https://support.google.com/accounts/answer/7675428?hl=en

I forwarded it to our developers for further investigation and get back to you as soon as I have more information.

Regards,
Michael Olbrich
Re: Access to Gmail 12/17/2019 9:35 AM
Hello,

Our developers have checked it and apparently Google has excluded all Chromium CEF browsers from GMail login. Since IE is also excluded, no IE-based skin can be used in SiteKiosk.

However, the current workaround with SiteKiosk would be to send a user agent from a browser supported by GMail.
I e.g. tested this with the User Agent of the current Firefox browser and it worked.
Here is the User Agent you can use: 

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

Here's the information on how to add it to SiteKiosk:
http://devblog.provisio.com/post/2017/02/20/Changing-the-User-Agent-of-the-SiteKiosk-Windows-Chrome-Browser.aspx

If you want to check the user agent that is used in the browser you can use this page:
https://www.whatsmyip.org/

Regards,
Michael Olbrich
Re: Access to Gmail 1/28/2020 1:22 AM
Michael, is there a link for a IE workaround?
Re: Access to Gmail 1/28/2020 9:11 AM
Hello,

In general, the Chrome Browser Skin had to be used to log in to Gmail because the IE Web Browser Control is not supported.

Maybe it also works if you change the User Agent of the IE Web Browser Control?
But for the Internet Explorer this is much more complex than for the Chrome browser skin and we cannot provide any free support for that.
You can find the general instructions here:
https://devblog.provisio.com/post/2013/03/07/Changing-the-User-Agent-of-SiteKiosk.aspx

Otherwise you should switch to Chrome Browser skin and proceed like described in this FAQ:
https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25179

Regards,
Michael Olbrich
Re: Access to Gmail 7/30/2021 12:15 PM
The issue appeared to me using Chrome skin on SiteKiosk 9.8.5745. is there any workaround?
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