Ticket ID: 21626 Creation Date: 5/12/2015 12:48 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 25853 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: License Transfer from Dead Maching

Description

Hi,

We recently bought two licenses for two Asus TF100's which we had installed in a customers premises. However, one of the laptops completely "died" and has been returned to the supplier and a replacement provided.

Obviously we were unable to uninstall the Kiosk software on this machine and we would like to use the same license on the replacement machine.

Can you tell me how we go about this please?

Thanks

Mark

Answer: (3)
Re: License Transfer from Dead Maching 5/12/2015 1:42 PM
Hello,

As SiteKiosk is not running anymore on the old devices just download & install it again and use the license to register SiteKiosk again.
Further information about SiteKiosk licensing here:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?registering_sitekiosk.htm

Regards,
Michael Olbrich
Re: License Transfer from Dead Maching 5/12/2015 2:11 PM
Thank you for the very quick and helpful reply.

I'll try this as soon as I get the replacement computer.

Regards

Mark
Re: License Transfer from Dead Maching 5/12/2015 2:16 PM
Thank you for your feedback.
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