Support Request: Enquiry about the SiteRemote Cloud - 25 GB Traffic Package

Description

Dear Officer:

We bought 4 licences of SiteKiosk Android and 4 licences of SiteRemote Cloud.
Now we have run out of the traffic volume quota.

We are considering to buy the SiteRemote Cloud - 25 GB Traffic Package. Before that, can you please kindly clarify some questions with me:
1. Do i need to buy 25GB Traffic package for single client or 4 clients can share one 25 GB traffic package?
2. For the traffic volume, it contains the traffic from my web portal to cloud and traffic from cloud to each terminal. Am i right?
3. Though I bought 4 licences of for Android and cloud, I only setup two machines. Now it runs out of quota, does that mean i have used 4x1.2GB or 2x1.2GB (for the 2 terminals)?
4. Does the 25GB traffic package annual based or life-long?

Thank you so much.

Answer: (1)

Re: Enquiry about the SiteRemote Cloud - 25 GB Traffic Package 5/21/2015 7:26 PM
1. When you purchase the 25GB Traffic package, 25GB of available transfer volume is made available to your team account. The transfer volume is not assigned per machine. There is an available pool of transfer volume that any registered client can use.

2. Yes

3. When you activate a SiteRemote Cloud license, 1.2GB of transfer volume are added to the available transfer volume on your account. If you bought 4 SiteRemote Cloud license and received 1 key for all 4 licenses then 4.8GB of transfer volume was added to your account. You can check the licenses you activated and remaining transfer volume etc in your account under >Administration >Licensing.

4. The 25GB Traffic package does not have an expiration date and it will be active until either it runs out or you allow your licenses to expire and the account is closed.
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