Ticket ID: 21677 Creation Date: 5/26/2015 12:54 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.8.1 Language: English
Views: 26276 Last Modification Date: 6/24/2015 12:11 AM Platform:
Level: Closed

Support Request: Sheraton Screen saver

Description

Hello,

I really need to use sheraton@link screen saver. I have read before that someone already got this problem too. Should you help me, if there is something I have to edit in the regedit or modify in the windows system32 folder.
It worked when I use sitekiosk on windows 7, but now in windows 8 64x is not working any more. Not even apearing into the provisio screen saver selection.

Answer: (2)
Re: Sheraton Screen saver 5/26/2015 7:47 PM
What type of file are you using for the screensaver? Is it a video (.mp4, .mov etc), image (.jpg, .gif etc.) or is this a screensaver file (.scr).

If you are using a Windows screensaver file and also using the "Photo" option under Basic > Screensaver then please see below:


To resolve the issues you are having with the screensaver not being activated in autostart mode, you will need to make the necessary changes in the SiteKiosk Restricted user account. To make any necessary changes to the Restricted User Account, you must first remove the restrictions on the account using the System Security Manager. Remember that all changes made through the System Security Manager only affect the settings to the Limited User Account. To remove the restrictions, follow the instructions below:

1. Log on to the terminal as the administrator
2. Select Start > All Programs > SiteKiosk > System Security Manager
3. In the System Security Quick Start screen, select ‘Unprotected’ and click the ‘OK’ button
4. The next screen will ask you to “Do you want to apply the changes now?”, click the “yes” button
5. It will go through the setting changes (which may take a few minutes), then will state that it is “Finished – Please click OK”, and click the “OK” button
6. On the ‘Settings Changed Successfully’ window, it select the “Exit Wizard” option and click “OK”
7. Select Start > Log Off Administrator
8. Log on to the terminal as SiteKiosk Restricted User. Default login information are Username: SiteKiosk, Password: provisio (the password is case-sensitive)
9. Change the screensaver settings and test in the Windows environment to make sure that it is working. Note: Since you turned off the security settings to this account, you now have full access to the machine and are now able to perform previously blocked tasks, such as right click, access the control panel, access folders and drives, etc
10. Once you have made any necessary changes, log out of the limited user account and log back into the administer account.
11. Repeat Steps 1-5, except change the selection of “Unprotected” to “Protected” in Step 3.
Run the SiteKiosk software and test the changes that you made to the Restricted User
Re: Sheraton Screen saver 5/26/2015 11:40 PM
Thank you so much
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