Ticket ID: 21679 Creation Date: 5/26/2015 8:59 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.91.3042 Language: English
Views: 25998 Last Modification Date: 6/23/2015 8:10 PM Platform:
Level: Closed

Support Request: Unable to open PDF in Sitekiosk

Description

Hi Provisio,

I am trying to configure this PC to be a book reader for our reading room

but where ever i try to open the pdf links from the library webpage

it say the action is not allowed

i have tried to set a different program to open the pdf but was not successful


What settings can i use in order for PDF tobe open within SiteKiosk program?


Thanks

Answer: (1)
Re: Unable to open PDF in Sitekiosk 5/26/2015 8:07 PM
If you are getting the error “for security reason this action is not allowed”, It would mean that you either did not allow Downloads under (Basic > File Manager & Downloads) or that a window or dialog box is being blocked by the SiteKiosk software for security reasons. To allow the window, you may need to edit the settings in the “Windows and Dialogs” settings in the SiteKiosk configuration file. (BASIC > Access/Security > Block system critical windows & dialog boxes)
Save and test in SiteKiosk.




Steps to display PDFs in Reader instead of the browser:

• In Adobe Reader go to >Edit >Preferences... >Internet then uncheck the box labeled "Display PDF in browser".

• Second, go to "C:\Program Files\SiteKiosk\Xml\DownloadManager.xml" then right click the file and open in Notepad. Place your cursor at the end of the line after "<extension-list>" then press enter to create new line. Add the following in the new line your created "<extension name='pdf' download='2' open='1'/>". Save your changes and test in SiteKiosk.

• PDF player must also be set to false in the xml of the config file:

1. Close the SiteKiosk configuration wizard.
2. Right-click your configuration file and open with Notepad. The default location for configuration files is "C:\Program Files\SiteKiosk\Config".
3. Press Ctrl+f and search for <filter enabled="true" player="pdf"
4. Change "true" to "false" like this

<filter enabled="false" player="pdf"

Save your changes and test in SiteKiosk.
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