Ticket ID: 21692 Creation Date: 5/28/2015 1:24 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.91.3042 Language: English
Views: 25452 Last Modification Date: 6/25/2015 3:24 PM Platform:
Level: Closed

Support Request: Configuration error

Description

After updating sitekiosk from version SiteKiosk 8.9.2821 Final Version to SiteKiosk 8.91.3042 Final Version we get an error when opening the config file.
See screenshot.

Answer: (4)
Re: Configuration error 5/28/2015 1:32 PM
Hello,

There is no known issue. How did you open the configuration file? With double clicking on the file or with using the open button in the SiteKiosk configuration tool?

You may also send that configuration file vie e-mail that w ecan test it-
E-Mail: support-europe(at)provisio.com

Regards.
Michael Olbrich
Re: Configuration error 5/28/2015 2:00 PM
I tried both way's, same result.
Even happens with your example config file.
Re: Configuration error 5/28/2015 2:49 PM
Hello,

I am sorry but this is not reproducible and there is also no other customer who has reported a problem like this.

Generally make sure that the configuration tool is not opened when double clicking the file as currently you can just open one instance of the configuration tool.

Otherwise you may reinstall SiteKiosk.

Regards,
Michael Olbrich
Re: Configuration error 5/28/2015 2:51 PM
We allready reinstalled sitekios, produces same error.
Rolling an image back with previous version.
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