Ticket ID: 21710 Creation Date: 6/6/2015 2:25 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.91.3042 Language: English
Views: 26323 Last Modification Date: 7/6/2015 5:44 PM Platform:
Level: Closed

Support Request: Unable to activate license in siteremote portal or on client

Description

Hi there, I have a brand new license for 3 seats of sitekiosk basic and cannot get the license to activate. I have tried both putting the code into the siteremote admin>licensing section and tried on the client using both the name and code from the registration information. Am I doing something wrong?? I did not include the quotes and the message I get back is that the license is not valid... Please assist urgently as I really need to get these done this weekend before I leave the Remote Island I am on setting these up... :-/

Answer: (1)
Re: Unable to activate license in siteremote portal or on client 6/8/2015 4:58 PM
SiteKiosk and SiteRemote licenses are purchased separately. SiteRemote requires a different license key from SiteKiosk. SiteKiosk is the software that gets installed on the locked down public computer. SiteRemote is the remote management tool that is used through a browser to manage your SiteKiosk clients. SiteRemote Cloud licenses have 4 sets of 6 letters/numbers. SiteKiosk licenses have 5 sets of 5 letters and numbers in addition to a license name. You can enter the SiteRemote Cloud license from any computer with a browser and internet connection. If you SiteKiosk client machine is connected to SiteRemote, you can also send the SiteKiosk license out to the public computer through SiteRemote.

For additional questions, please send the invoice or license information in an email to ward(at)provisio.com to verify which license type you have. Please do not post any license information here in the public support forum.
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