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Support Request: Getting ! symbol


Hi I am getting an ! with a circle on white screen whilst in kiosk mode in both auto start (site kiosk account) and Start Once mode. I have my settings set to restart SK if doesn't respond after 30 seconds in Crash detection yet it doesn't. It never moves of the ! with circle. I have paid for licence and have my SWF playing on other versions of SK. Can anyone urgently help please? Thanks

Réponse: (21)

Re: Getting ! symbol 24/10/2019 18:14

Thank you for using SiteKiosk. There is no known issue why that is caused. You may need to reinstall SiteKiosk. To save your configuration files, make copies of your file and these folders, whichever is applicable to you:

Configuration - C:\Program Files (x86)\SiteKiosk\Config (*.skcfg files)
Start Screen - C:\Users\Public\SiteKiosk\content (the entire folder).
Media Content - C:\Program Files (x86)\SiteKiosk\Html (images, videos, html folders, PDFs etc.)

Please let us know if this did not work.

Best regards.
Re: Getting ! symbol 25/10/2019 01:25
Thanks, I will try to reinstall. In the meantime is there a way to change the message on white screen with circled !? I would like to say a message so that the kiosk user waits while the program reboots?
Re: Getting ! symbol 25/10/2019 03:59
Also please confirm, if I have my start page set as a SWF file that definitely needs to be stored in the HTML so C:\Program Files (x86)\SiteKiosk\Html\mdc_2019,swf should work?
Re: Getting ! symbol 25/10/2019 04:02
C:\Program Files (x86)\SiteKiosk\Html\mdc_2019.swf I mean
Re: Getting ! symbol 25/10/2019 04:30
After new install same problem exists except the screen is black with small grey line to right side on crash. The settings for Crash Section (System & Resource Monitoring) are set to restart in 20 seconds and on this black screen it will not reboot. I think I really need some help here. I am in Australia so massive time difference. Thanks
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