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Support Request: Not able to register the software

Description

Hi,

We purchased the the license but when copy and paste the name and code (everything inside the quote mark) to register it keeps failing. I'm not able to register the software.

Réponse: (6)

Re: Not able to register the software 23/11/2020 21:39
Hello,

Thank you for your inquiry. Please then try typing in the code manually. Ensure that you match each Space and Hyphen characters as included.

Best regards,
Andre.
Re: Not able to register the software 24/11/2020 00:43
Hi,

I have tried the manually type in the name and code but still getting same error "The registration of SiteKiosk failed."
Re: Not able to register the software 24/11/2020 15:10
Hello,

Sorry for the inconvenience. Please send the license name and code details to support-america(at)provisio.com referencing this post for more assistance.

Best regards,
Andre.
Re: Not able to register the software 24/11/2020 17:16
Hi,

I tried it again today and it works now. It looks like the newly purchased license was not sync to your database when I try to register yesterday.

Thanks.
Re: Not able to register the software 24/11/2020 17:25
Hello,

Thank you for your feedback. There are many factors involved with the registration process but I am glad to hear the issue is now resolved.

Best regards,
Andre.
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