Ticket ID: 25183
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Creation Date: 12/18/2019 4:45 PM
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Product: SiteRemote
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Attachment: -
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TicketType: Support Request
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Version: -
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Language: English
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Views: 18631
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Last Modification Date: 1/15/2020 5:56 PM
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Platform:
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Level: Closed
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Support Request: license issue
We have just renewed our siteremote and sitekiosk licenses and we received an email stating that the siteremote service was disabled and our account team would be deleted
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1 errors have been detected for your team "KSB IT Department".
Errors
License expired
12/17/2019 3:39:13 PM
Your team no longer possesses a valid SiteRemote license. Your machines will be rejected by the SiteRemote server until a new license has been activated. Use this opportunity to continue to use this team and order a new SiteRemote license from our Web shop today.
Your team will be deleted in 30 days and cannot be recovered. For a new team you have to register each individual machine again with the SiteRemote server.
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again we have purchased a new license that has been invoiced but does not show as "active"
can we have this corrected please?
-Nicholas Tassinari
ntassinari(at)kennebecsavings.bank
Systems Administrator
Kennebec Savings Bank