Ticket ID: 25315
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Creation Date: 2/20/2020 12:01 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7.5026
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Language: English
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Views: 17798
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Last Modification Date: 5/19/2020 2:16 PM
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Platform:
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Level: Closed
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Support Request: ADP PDF Player Download Button Missing
When I update our SiteKiosk stations to the latest SiteKiosk version, the Adobe PDF download button identified in the attached picture disappears from our ADP website where users would normally click to download and print their pay stubs. The download button is identified in the attached picture with a large red arrow pointing to it. I have had to downgrade all of our SiteKiosk stations to the 9.7.5026 version where the button is still present in order to retain this download button on the Adobe PDF player. It seems that something was changed in the later versions of SiteKiosk which remove that download button from the Adobe PDF player in the browser. Now, we are affected by this new Autostart problem caused by the latest Windows 10 updates which we must now address. I cannot remain on the old version of SiteKiosk and must upgrade to fix the AutoStart problem. I'm stuck because we must retain the ability for users to download and print their pay stubs from ADP. Without the download button, they are unable to do so. I need that download button to work on the new version, the way it works in the version we are currently using.