Ticket ID: 26356 Erstellungsdatum: 08.09.2022 17:04 Produkt: SiteKiosk Classic Windows Anhang: -
Tickettyp: Support Anfrage Version: 8.91 Sprache: Englisch
Aufrufe: 4761 Letzte Änderung: 11.10.2022 15:59 Plattform:
Level: Geschlossen

Support Anfrage: Script Error

Beschreibung

I am able to click on the link to navigate to the website. However, I receive a white screen each time. I've logged in as admin and pulled up the log and noticed script errors. Could you please assist with these and let me know what steps to take to resolve the issue? Thank you.

2022-09-08 10:54:28 -0400 [SiteKiosk] Script Error: URL: /Scripts/js?v=iEi4YYE97dNoPYxl-BmEbvUfF_0RgiKBtMlViewMPU41; ErrMsg: "Syntax error"; Line: 1; Char: 569667; Code: 0;
2022-09-08 10:54:28 -0400 [SiteKiosk] Script Error: URL: /api/System/DynamicJs; ErrMsg: "'app' is undefined"; Line: 1; Char: 1; Code: 0;

Antwort: (3)
Re: Script Error 08.09.2022 18:21
Hello,

Thank you for your inquiry. Based on the user agent "Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko", and the SiteKiosk Classic version "8.91", it seems that you are using Internet Explorer with Windows 8.1 PC. SiteKiosk Classic version 8 is no longer supported. Also, most major browsers are using Chromium now. It could be that support for IE has been dropped for that website, hence the error.

So, without needing a license, you could test on a test computer or VM (Win 10 or 11) the latest SiteKiosk Classic version with Chrome browser available here: https://www.sitekiosk.com/software-downloads/

We have a new generation product, SiteKiosk Online that will allow you to customize your kiosk through web interface. You can try it here: https://sitekiosk.online/
See tutorial videos here: https://www.sitekiosk.com/tutorials/

Pricing for both can be found here: https://www.sitekiosk.com/web/Shop/Shop.aspx
Further pricing questions can be addressed to US Sales by email: https://www.sitekiosk.com/contact/

Best regards,
Andre.
Re: Script Error 13.09.2022 15:04
I've downloaded the newest version of SiteKiosk in a lab and attempted to register the license. However, I received a message stating that the registration failed. It says "the period for free updates included in your SiteKiosk license has expired." It also states that a previous version can be used. Which version would that be? The license is [Obfuscated by admin - Public Forum].
Re: Script Error 13.09.2022 15:30
Hello,

Thank you for the update. Was the issue resolved with the newest version? This license will support SiteKiosk 9.3 and is no longer supported and the browser is too old. Ideally, you want to use Chrome Browser with the latest SiteKiosk version. License is not needed for testing. You can ignore the warnings.

For updating your license, you can reach out to US Sales by email: https://www.sitekiosk.com/contact/

Best regards,
Andre.
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