Home > Support

SiteKiosk Support

You can use the support section on our website at http://www.provisio.com, send a support request via email or contact us by phone.
1. General support information
1.1 What support does cover
Supported are all requests that are related directly to SiteKiosk software:

- Download of SiteKiosk
- Installation of SiteKiosk
- Configuration of SiteKiosk
- Updates and upgrades for SiteKiosk
- Error in the SiteKiosk software
- Installation of the hardware we supply
- Issues related to the hardware purchased from us

1.2 What support does NOT cover
We are unable to provide free support in connection with certain problems or topics including:

- Setting up a regular Windows dial-up connection
- Setting up a PC
- Setting up and configuring third-party hardware
- Use of third-party applications in conjunction with SiteKiosk
- Creating new SiteKiosk browser skins
  (we will be happy to create your custom browser layout for a charge)
- Creating your own HTML pages
- Creating scripts
- Programming SiteKiosk Object Model scripts
- Creating your own on-screen keyboard layouts
- Creating keyboard mapping files

2. Information on updates

2.1 Free updates
Updates and phone support will be free for 12 months from the time you purchased your license.
The license you purchase is issued along with a license key which can be used with the version of SiteKiosk that is current at the time of purchase and all versions that are released within a period of 12 months after the date of purchase. The same applies to all new major releases of SiteKiosk.
As an added bonus, these free updates will also include many new features that will be released during the period of eligibility. e. g. support for new payment devices.
The online support offered on our website will remain free even after the 12-month period has elapsed.
2.2 Updates at a charge
You will be able to purchase new versions at a reduced price after the 12 months period of free support and free updates ended.
3. Request support
3.1 Support on the Web
Log on to http://www.provisio.com/ to access our extensive support section:

- Knowledge Base
  Frequently asked questions and forum searches.
- Forum
  Forum discussing different topics centered around SiteKiosk.
- Versions history
  Keeps you informed about all changes made to the individual SiteKiosk versions.

3.2 In-app support
SiteKiosk ships with comprehensive documentation that includes a HELP button on every page of the configuration tool which can be used to access additional information and tips relating to the configuration.
3.3 Direct email support
Specific requests are best submitted by email. Click here to find our email addresses.
To help us quickly find a solution to your technical problems, we ask that you provide us with an error description of every step so that we can replicate your problem and tells us about the software component you are using (including version and build number, e. g. SiteKiosk 8.0.1) as well as the version of your operating system. You will also help us by submitting the SiteKiosk configuration file you use as well as the current SiteKiosk log file.
3.4 Phone support
We also provide free support over the phone. Click here to find the right number to call.

See also

Welcome
New Features
Scope of Supply/Installation
System Requirements
Demo Version Restrictions
Registering SiteKiosk
PROVISIO Contact Information
Remote Monitoring (SiteRemote)
Guide for First-Time Users
Password
Start Page & Browser
Surfing Area
Screensaver
Logout
Applications
Print
Email
Files & Downloads
Input Devices
Maintenance
Access/Security
Logfiles
On-Screen Keyboard
Content Filter
Telephony (SIP)
Payment Devices
Customization (Skins)
System Security Manager
OpenSource Components
About

Back to top