Ticket ID: 25812
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Creation Date: 4/26/2021 9:00 AM
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Product: SiteKiosk Classic Android
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Attachment: -
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TicketType: Support Request
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Version: 2.10.8503
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Language: English
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Views: 10852
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Last Modification Date: 5/26/2021 3:16 PM
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Platform:
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Level: Closed
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Support Request: SiteKiosk keeps reloading
Getting this error “Sitekiosk was not able to start properly a few times in a row, therefrore you see the emergency screen”.
Have been checking over the device which is a Samsung Tab S6 Lite (SM-P610), and it looks like this is specific to these 2 newer devices.
They are enrolled in Airwatch MDM, and site kiosk is deployed to the device via the APK, which is different to the rest of the fleet (the rest had the app from the app store). I have factory rest and re-enrolled these devices, and the error is still showing.
The config is from the initial deployment of devices.
The logs are not helpful, here is an excerpt:
20 0000 2021-04-21 08:56:42 +1000 [Maintenance] Escape Dialog has been opened.
20 0000 2021-04-21 08:56:55 +1000 [Maintenance] Escape Dialog has been unlocked by password.
20 0000 2021-04-21 08:56:59 +1000 [Maintenance] Escape Dialog action performed: Quit SiteKiosk
20 03e8 2021-04-21 08:56:59 +1000 [SiteKiosk Android] App hidden: SiteKiosk Android
20 03e8 2021-04-21 08:56:59 +1000 [SiteKiosk Android] App showed: Browser
20 0000 2021-04-21 08:56:59 +1000 [Maintenance] Escape Dialog has been closed.
20 0000 2021-04-21 08:56:59 +1000 [WatchDog] WatchDog components clear.
20 0000 2021-04-21 08:56:59 +1000 [WatchDog] WatchDog stopped.
20 03e8 2021-04-21 08:56:59 +1000 [SiteKiosk Android] App hidden: Browser
20 03ea 2021-04-21 08:56:59 +1000 [SiteKiosk Android] Closed
20 03e9 2021-04-21 08:57:21 +1000 [SiteKiosk Android] Started
20 0000 2021-04-21 08:57:21 +1000 [SiteKiosk Android] SYSTEM INFORMATION - SiteKiosk Android 2.10 build 8503, OS - Android 10, Process 16183, Preferred Home Activity: NO
20 0000 2021-04-21 08:57:21 +1000 [SiteKiosk Android] Product is licensed.
20 03e8 2021-04-21 08:57:21 +1000 [SiteKiosk Android] App showed: SiteKiosk Android
20 0000 2021-04-21 08:57:22 +1000 [WatchDog] WatchDog created.
20 0000 2021-04-21 08:57:22 +1000 [WatchDog] WatchDog components loading.
20 0000 2021-04-21 08:57:22 +1000 [SiteKiosk Android] WatchDog started.
20 0000 2021-04-21 08:57:22 +1000 [WatchDog] WatchDog components init.
20 03e8 2021-04-21 08:57:23 +1000 [SiteKiosk Android] App hidden: SiteKiosk Android
20 03e8 2021-04-21 08:57:23 +1000 [SiteKiosk Android] App showed: Browser
20 03ec 2021-04-21 08:57:28 +1000 [SiteKiosk Android] Navigation: https://mystate.com.au/
50 03eb 2021-04-21 08:58:22 +1000 [SiteKiosk Android] abnormal sitekiosk program termination
20 03e9 2021-04-21 08:58:22 +1000 [SiteKiosk Android] Started
20 0000 2021-04-21 08:58:22 +1000 [SiteKiosk Android] SYSTEM INFORMATION - SiteKiosk Android 2.10 build 8503, OS - Android 10, Process 19588, Preferred Home Activity: NO
20 0000 2021-04-21 08:58:22 +1000 [SiteKiosk Android] Product is licensed.
20 03e8 2021-04-21 08:58:23 +1000 [SiteKiosk Android] App showed: SiteKiosk Android
20 0000 2021-04-21 08:58:23 +1000 [WatchDog] WatchDog reloading.
20 0000 2021-04-21 08:58:23 +1000 [WatchDog] WatchDog already running. 2
20 03e8 2021-04-21 08:58:24 +1000 [SiteKiosk Android] App hidden: SiteKiosk Android
20 03e8 2021-04-21 08:58:24 +1000 [SiteKiosk Android] App showed: Browser
20 03ec 2021-04-21 08:58:36 +1000 [SiteKiosk Android] Navigation: https://mystate.com.au/
50 03eb 2021-04-21 08:59:22 +1000 [SiteKiosk Android] abnormal sitekiosk program termination
20 03e9 2021-04-21 08:59:22 +1000 [SiteKiosk Android] Started
20 0000 2021-04-21 08:59:22 +1000 [SiteKiosk Android] SYSTEM INFORMATION - SiteKiosk Android 2.10 build 8503, OS - Android 10, Process 19759, Preferred Home Activity: NO
20 0000 2021-04-21 08:59:22 +1000 [SiteKiosk Android] Product is licensed.