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Support Request: All content from removable USB drive deleted on logoff

Description

Hi ,
We have found the entire content of USB removal drive is erased if its plugged in when the user logs off.
We have not selected the USB drive as one of Deleted Folders in the Delete Download Files section.

Is there a way to ensure USB drives are not deleted on log off ?

Answer: (1)

Re: All content from removable USB drive deleted on logoff 5/24/2021 3:51 PM
Hello,

Thank you for your inquiry. There are no known issues of this type. Try testing this issue with a new default configuration file. If the issue persists, please send your SiteKiosk Configuration file, found in C:\Program Files (x86)\SiteKiosk\Config (*.skcfg files, ignore *.skcfg.local), as well as your SiteKiosk log files, found in C:\Program Files (x86)\SiteKiosk\Logfiles (yyyy-mm-dd.txt files), to support-america(at)provisio.com referencing this post.

Best regards,
Andre.