Billete ID: 26432 Fecha de creación: 13/01/2023 17:06 Producto : SiteKiosk Classic Windows Anexo: -
BilleteTipo: Soporte de pedidos Versión: 9.9.6127 Idioma: Inglés
Ver: 3843 Fecha de la última modificación: - Plataforma:
Nível: Cerrado Modificado por: -

Soporte de pedidos: Error SiteKiosk Windows Restart Service

Descripción

Hi,
it has been a couple of months that the software has a big problem, every few minutes the system updates showing a white screen with loading wheel. From the logs there is no problem.
How can I solve it? Do you need more data about the software?

I am attaching a video so you can better understand the problem.

Respuesta: (5)
Re: Error SiteKiosk Windows Restart Service 16/01/2023 9:48
Hello,

The SiteKiosk Browser will be restarted on logout and when the screen saver activates.
Therefore, you may check the screensaver settings (SiteKiosk configuration tool>Screensaver) and make sure you did not select a Windows screensaver in the SiteKiosk configuration (check it e.g. with "Open SiteKiosk Start Page).
Further information here:
https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?screen_saver___2nd_monitor.htm

Regards,
Michael Olbrich
Re: Error SiteKiosk Windows Restart Service 16/01/2023 16:03
Hi, the problem is not the screensaver but the fact that every few minutes the system refreshes showing a white screen with the loading wheel. This white screen also appears when customers are browsing the SiteKiosk.
Re: Error SiteKiosk Windows Restart Service 16/01/2023 16:48
Hello,

The white screen with the loading wheel will always be displayed when SiteKiosk Browser is restarted (e.g. after SiteKiosk logout or screen saver activation) and the screen saver function in SiteKiosk is the only feature that can cause SiteKiosk to restart after a few minutes (idle time) without any user interaction.

Otherwise, please send us your SiteKiosk configuration (...\SiteKiosk\Config\YourConfig.skcfg), the corresponding log file (...\SiteKiosk\Logfiles) and a short description to reproduce it.
Then we can check it with the current SiteKiosk Classic Windows version on a test system.

E-mail: support-europe(at)sitekiosk.com

Regards,
Michael Olbrich
Re: Error SiteKiosk Windows Restart Service 17/01/2023 12:56
I responded by creating a new ticket with the requested files attached. I look forward to your quick resolution. The new ticket id is as follows: 26435

Thank you
Re: Error SiteKiosk Windows Restart Service 17/01/2023 14:34
https://sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=26435
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