Billete ID: 26435 Fecha de creación: 17/01/2023 12:27 Producto : SiteKiosk Classic Windows Anexo: -
BilleteTipo: Soporte de pedidos Versión: 9.9.6127 Idioma: Inglés
Ver: 3938 Fecha de la última modificación: 14/02/2023 15:11 Plataforma:
Nível: Cerrado

Soporte de pedidos: Additions to the ticket 26432

Descripción

Hello, attached are the requested files regarding ticket 26432 created on 1/13/2023. I have 3 devices with Sitekiosk software. For the past 2 months, the system has had this white screen with loading wheel every 3 minutes or so even while the customer is using the device. The system reboots bringing up a white screen with the loading wheel. I await your resolution as so the 3 devices are unusable.

Respuesta: (1)
Re: Additions to the ticket 26432 17/01/2023 14:35
Hello,

On my test system with the actual SiteKiosk version 9.9.6191 there is no issue using this SiteKiosk configuration. As long as I use the system (move the mouse or the keyboard within 60 seconds) the screen saver won’t activate / SiteKiosk does not restart. Otherwise the Windows Photos screen saver starts

However, in the log you sent me, I saw that the Internet connection is often interrupted at the beginning (applies to the network connection of the system) 

[SiteKiosk] Notification: StartPage could not be opened. Showing offline page.

And it is also striking that the screensaver is often deactivated again immediately after activation. 

…
2023-01-17 11:17:38 +0100 [SiteKiosk] Screen Saver activated after 61 seconds
2023-01-17 11:17:40 +0100 [SiteKiosk] Screen Saver deactivated
.
.
.
2023-01-17 11:18:41 +0100 [SiteKiosk] Screen Saver activated after 61 seconds
2023-01-17 11:18:43 +0100 [SiteKiosk] Screen Saver deactivated
.
.
.
2023-01-17 11:19:44 +0100 [SiteKiosk] Screen Saver activated after 61 seconds
2023-01-17 11:19:46 +0100 [SiteKiosk] Screen Saver deactivated
.
.
.
2023-01-17 11:20:47 +0100 [SiteKiosk] Screen Saver activated after 61 seconds
2023-01-17 11:20:49 +0100 [SiteKiosk] Screen Saver deactivated
….



Therefore, you first should check the screen saver settings.

Actually, you configured the Windows Photos Screensaver (in the skcfg <application>C:\Windows\SysWOW64\PhotoScreensaver.scr</application>)
The Windows screen saver settings are user dependent and Windows screen savers do not work reliable with the Chrome Skin.

For testing first switch to the setting “Open SiteKiosk Start Page" and check again.
If that works and you still want to display images you should put the jpg file(s) to "…\SiteKiosk\Html\" and choose them the SiteKiosk Player.

Alternatively check this: https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=23146


I would also advise to enable the options "Execute logout" at >Screensaver>Advanced and "Delete Temporary Internet Files" as well as "Delete Cookies" at >Logout again to make sure that the usage data and browser cache are deleted on session end.


If that doesn’t help you may update SiteKiosk Classic Windows and check again.
https://www.sitekiosk.com/eu/sitekiosk-classic-windows-version-history/

Here the information on updates:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

Regards,
Michael Olbrich
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