Ticket ID: 25984 Creation Date: 30/09/2021 12:56 Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.5895 Language: English
Views: 7204 Last Modification Date: 28/10/2021 15:00 Platform:
Level: Closed

Support Request: The kiosk cannot startup automatically

Description

20 0000 2021-09-30 18:00:06 +0800 [SiteKiosk] Notification: Maximum uptime reached. Restarting on activation of screen saver, if no cash session is active.
20 03ee 2021-09-30 18:00:27 +0800 [SiteKiosk] Screen Saver activated after 11 seconds
20 0000 2021-09-30 18:00:30 +0800 [SiteKiosk] Notification: Beginning deletion of temporary internet files.
20 0000 2021-09-30 18:00:31 +0800 [SiteKiosk] Notification: 145 temporary internet files successfully deleted. Done.
20 0000 2021-09-30 18:00:31 +0800 [SiteKiosk] Notification: 18 history entries successfully deleted. Done.
20 0000 2021-09-30 18:00:31 +0800 [SiteKiosk] Notification: 3 cookies successfully deleted. Done.
20 0000 2021-09-30 18:00:42 +0800 [SiteKiosk] Notification: Beginning deletion of temporary internet files.
20 0000 2021-09-30 18:00:42 +0800 [SiteKiosk] Notification: 0 temporary internet files successfully deleted. Done.
20 0000 2021-09-30 18:00:42 +0800 [SiteKiosk] Notification: 0 history entries successfully deleted. Done.
20 0000 2021-09-30 18:00:42 +0800 [SiteKiosk] Notification: 0 cookies successfully deleted. Done.
20 1772 2021-09-30 18:00:42 +0800 [SiteRemote] shutdown
20 03ea 2021-09-30 18:00:42 +0800 [SiteKiosk] closed

I checked the log, it said the kiosk shutdown at 1800, and it wont automatically startup, sometime it can.

Answer: (1)
Re: The kiosk cannot startup automatically 30/09/2021 14:38
Hello,

Thank you for your inquiry. The entry “[SiteKiosk] Notification: Maximum uptime reached and no cash session running. Restarting...” applies to the “Automatic Process Restart” setting:
https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?manuell_editierbare_optionen.htm

It only restarts the SiteKiosk Browser process (not the complete machine) when the screensaver remains active after a period of time.

Please send:

A more detailed description of the issue.
Configuration - C:\Program Files (x86)\SiteKiosk\Config (*.skcfg files, ignore *.skcfg.local)
SiteKiosk Log files - C:\Program Files (x86)\SiteKiosk\Logfiles (yyyy-mm-dd.txt files)

to support-america(at)sitekiosk.com for further review.

Best regards,
Andre.
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