Ticket ID: 25985 Creation Date: 30/09/2021 16:39 Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.5895 Language: English
Views: 7238 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: wlanapi.dll error

Description

I just installed sitekiosk demo and am getting the attached wlanapi.dll error when trying to launch "start sitekiosk"

Answer: (5)
Re: wlanapi.dll error 30/09/2021 18:17
Hello,

Thank you for your inquiry. There are no known issues with this DLL file and SiteKiosk. Can you tell more about the OS SiteKiosk is installed on? If it's Windows 7, you must upgrade to Windows 10 in order to use version 9.9.5895. On the other hand, if you are a part of a domain then you may need to ensure you have all of your applicable system drivers and updates installed.

SiteKiosk System requirements: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?system_requirements.htm

Best regards,
Andre.
Re: wlanapi.dll error 30/09/2021 18:34
I do not see sever 2016 listed as a supported operating system. Is that correct?

Server 2016
Domain connected
2 - intel xeon gold 6226r @2.90ghz
12gb installed ram
Re: wlanapi.dll error 30/09/2021 18:40
Hello,

Normally, you would not install SiteKiosk on a Windows Server OS. Can you tell what is the main use of SiteKiosk in your environment? If anything, you can install on a Windows 10 Pro or Enterprise image (virtual is fine). You would need to ensure you have the most updated hardware drivers for the machine or virtual instance you use.

Best regards,
Andre.
Re: wlanapi.dll error 30/09/2021 18:46
Any idea how to remove it from the server now?

I get an error 1722. There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. contact your package vendor. action unregistersitekiosk, location: \sitekiosk.exe
Re: wlanapi.dll error 30/09/2021 19:24
Hello,

Further instructions will be sent to you by email. Please reach out to support-america(at)provisio.com if you have not received it.

Best regards,
Andre.
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