Support Request: Unable to open SCC Web forms
We are having issues accessing forms on Site Kiosk, when clicking links to the below forms we are getting either a plain blue page or it fails to respond.
We've tested on other devices/networks and the forms load fine here. Its isolated to these machines with the Site Kiosk software. Nothing has changed in the config file or with the sites themselves.
Our network & Desktop teams have investigated and have been unable to identify an issue and have asked us to refer to issue to yourselves for guidance. These are all Windows 7 devices.
Last note from our internal teams:
Carried out testing on-site with Chris and confirmed that this is not a network or security issue, nor an issue with the PCs themselves: If we disable SiteKiosk protection we are able to open these web forms from within IE without issue. Issue reoccurs once SiteKiosk is re-enabled.
Can we get a call logged with SiteKiosk to investigate why these URLs / web buttons do not work with SiteKiosk enabled? I will continue to investigate from my side but this is clearly an issue caused by the application itself.
I haven't got the exact version to hand but the install states Site Kiosk V8 - Im unable to get a hold of the log file until Monday if required.