Support Request: Antivirus compatibility

Ticket ID: 26208	Creation Date: 20/04/2022 17:34	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 9.9	Language: English
Views: 5625	Last Modification Date: 25/05/2022 14:56	Platform:
Level: Closed

Description

Hello,
we are near to upgrade our antivirus software installed on sitekiosk machines.
We will install the trend micro safe lock antivirus software, below software links

https://docs.trendmicro.com/all/ent/tmsl/v3.0/en-us/tmsl_server_olh_3.0/Preface_001.html
https://docs.trendmicro.com/all/ent/tmsl/v3.0/en-us/tmsl_server_ag_3.0.pdf

We ask you if there are any known issue or any reason to don't install this antivirus software on sitekiosk machines or if we can to proceed with installation
Kind Regards
Nicola

Answer: (4)
Re: Antivirus compatibility	20/04/2022 17:42
Hello, there are no known issues with this antivirus software but we also did not specifically check this solution or any other antivirus software in regards to SiteKiosk. Currently there are no known problems with SiteKiosk and any available antivirus solution. Please also see: https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=600
Re: Antivirus compatibility	20/04/2022 19:55
Hello Nicola I have issue installing the Trend Micro Antivirus. How is going with ur computers? Regard!
Re: Antivirus compatibility	21/04/2022 08:32
Which issue do you have? We don't know about the installation process because we are not directly ivolved in this phase. I could ask them, if you write me which error you have and in what OS environment. Kind Regards Nicola
Re: Antivirus compatibility	27/04/2022 14:31
Could you please let me know if you suceeded to install antivirus and test the Sitekiosk compatibility. Can i tell to my team that they can to proceed with trend micro antivirus deployment? Kind Regards