Ticket ID: 26032 Date de création: 04/11/2021 23:29 Produit: SiteKiosk Classic Windows Annexe: -
TicketType d´article: Support Request Version: 9.8.5745 Langue: Anglais
Adressages: 7311 Dernière modification: - Plateforme:
Niveau: Fermé Modifié par: -

Support Request: Missing data on webpage

Description

We have a link set up that opens a popup page. The page opens fine and most of the data is there but there is data missing. The page is used for employees selecting their open enrollment benefits. As an example, there is a "medical" link on the page, when clicking it the screen populates but the plan options do not show as they do when accessing in a regular browser.

Réponse: (3)
Re: Missing data on webpage 05/11/2021 13:33
Hello,

Thank you for your inquiry. You may find a similar topic on this Forum Post: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=26028

With SiteKiosk Chrome Browser, new windows are opened in Tabs but modals and other in-page features work in the same window. Check your settings first, according the link above, and then send it to us for further review with steps to replicate if possible.

Best regards,
Andre.
Re: Missing data on webpage 05/11/2021 15:19
Thank you Andre.

I replied to the notification email with attachments as I don't see a place in this portal to attach files.
Re: Missing data on webpage 18/11/2021 19:05
[Marking as closed]

Due to limited access to the troubled section of the mentioned website, poster opted for external browser application for the short term.

See FAQ on SiteKiosk and External Applications: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25533

Regards,
Andre.
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