Ticket ID: 26039 Date de création: 11/11/2021 15:25 Produit: SiteKiosk Classic Windows Annexe: -
TicketType d´article: Support Request Version: 9.8.10850 Langue: Anglais
Adressages: 7036 Dernière modification: - Plateforme:
Niveau: Fermé Modifié par: -

Support Request: Windows screensaver running on top of sitekiosk software

Description

All of our kiosks are experiencing issue where the Windows screensaver is activating and running over the sitekiosk along with our company disclaimer appearing on reboot of kiosk even though we have sitekiosk configured for automatic login. Disabling the windows screensaver still does not appear to resolve it . What else can be causing this to happen?

Réponse: (3)
Re: Windows screensaver running on top of sitekiosk software 12/11/2021 15:13
Hello,

Thank you for your inquiry. If your computer is part of your organization's domain, then group policies can override any local settings on the computer. You may need to test your device on or off your domain. Otherwise, SiteKiosk does use Windows screensaver for settings like "Blank" and "Photos". If you have "SiteKiosk Player" selected in >>Configuration>>Screensaver, then those settings will not apply.

Note: Support is provided for the most recent version of SiteKiosk, v9.9 build 5895.

Best regards,
Andre.
Re: Windows screensaver running on top of sitekiosk software 12/11/2021 18:32
that was it, a GPO was causing our issue. Thanks. We've corrected it and all back to normal.
Re: Windows screensaver running on top of sitekiosk software 12/11/2021 19:17
Hello,

Thank you for your feedback. Great to hear! [Case closed]

Best regards,
Andre.
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