Ticket ID: 26479 Date de création: 20/04/2023 17:45 Produit: SiteKiosk Online Client Annexe: -
TicketType d´article: Support Request Version: - Langue: Anglais
Adressages: 1463 Dernière modification: 18/05/2023 20:30 Plateforme:
Niveau: Fermé

Support Request: Issue downloading scanned documents locally (Continued)

Description

Hi there, thank you for getting back to me.
This is a continuation of ticket #26478

I'm not sure that I communicated the issue clearly.
Apologies for opening a new ticket, but I do not see a way to provide attachments via comment.

I have checked the logs, but did not see any relevant information.
I recreated the process and took photos so hopefully I can convey this issue a bit better.

An important note, when I hit "Save page as" it does not open file explorer. We did not have an issue accessing file explorer when uploading documents via USB drive. So as far I can tell, that is not the issue.

I've attempted to take a photo of the page that opens, but the "security reasons" error closes it so quickly I was not able to take a photo. I believe the page that opens following clicking "Save Page As" is a part of the CapturePerfect software.

Please let me know if this is of any help or if there are any actions I can take to help communicate this issue more clearly.

Réponse: (1)
Re: Issue downloading scanned documents locally (Continued) 20/04/2023 20:09
Hello,

Thank you for your inquiry. You had originally selected SiteKiosk Online as your product. You are working with SiteKiosk Classic Windows and the procedure to allow that "Save As..." window is generally the same. You need to look in the SiteKiosk Logs for that error. Either from the Logfiles section of configuration or in the actual folder, C:\Program Files (x86)\SiteKiosk\Logfiles (yyyy-mm-dd.txt files)

Once you identfiy what is being blocked, you have to allow it in the
Windows & Dialog Boxes (Access/Security) settings in the Confugration. Section 1 of this link explains the steps:
https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25533

You will find entries for "Save*" and "Save a Copy*" that you would need to explicitly allow them.

Best regards,
Andre.
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