Ticket ID: 26493 Date de création: 19/05/2023 17:29 Produit: SiteKiosk Classic Windows Annexe: -
TicketType d´article: Support Request Version: - Langue: Anglais
Adressages: 1264 Dernière modification: 16/06/2023 19:31 Plateforme:
Niveau: Fermé

Support Request: Issue with scanned documents deleting too quickly

Description

Hello,

We are scanning documents saving them as PDF files in our documents folder.
Our clerks have reported an issue where scanned files delete too quickly before a client is finished using them.
They would like files to delete after 30 minutes, I tested the issue and the file is indeed gone before 30 minutes.
Right now we have it set to delete upon a user logging out of their session, but files are still being deleted before the 30 minute threshold they would like to implement regardless of a user logging out.
No batch files are being used at this time.

If needed, I can provide a copy of the configuration code or any other relevant information.

Thank you for your time in advance.

Réponse: (1)
Re: Issue with scanned documents deleting too quickly 19/05/2023 19:12
Hello,

Thank you for your inquiry. In Configuration>>Screensaver>>"Idle time before activating the screensaver" must be set to 1800 seconds (30 minutes) or more. This is the main timed trigger that calls Logout automatically (user can press the buttons manually in browser toolbar or Start Screen).

If the above suggestion does not work, please send these files for review to support-america(at)sitekiosk.com:

Configuration - C:\Program Files (x86)\SiteKiosk\Config (*.skcfg files, ignore *.skcfg.local)
SiteKiosk Log files - C:\Program Files (x86)\SiteKiosk\Logfiles (yyyy-mm-dd.txt files)

Best regards,
Andre.
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