Ticket ID: 23003 Creation Date: 10/18/2016 11:16 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.3.3773 Language: English
Views: 25316 Last Modification Date: 11/15/2016 12:12 PM Platform:
Level: Closed

Support Request: Wifi connection

Description

We are experiencing difficulties with the wifi connection on our computers running SiteKiosk.
The WLAN is used by other devices on the location, but are not having issues.
Are there any known problems running SiteKiosk/SiteRemote on WLAN?

Answer: (1)
Re: Wifi connection 10/18/2016 11:20 AM
Hello,
SiteKiosk does not inherently manage or influence the internet connection (Ethernet or wifi) on the computer. It is best to have the wireless settings set up to connect automatically without the need for user interaction. All that is required is to exit SiteKiosk first then connect to the Wifi as you normally would in Windows.

If the WIFI works as expected in "Start Once" mode and not in "Auto start". This would mean that changes would have to be made for your WIFI settings in the Restricted User Account which SiteKiosk runs under when in Auto start mode. To make any necessary changes to the Restricted User Account, you must first remove the restrictions on the account using the System Security Manager.

Remember that all changes made through the System Security Manager only affect the settings to the Restricted User Account. To remove the restrictions, follow the instructions below:
1. Log on to the terminal as the administrator

2. Select Start > All Programs > SiteKiosk > System Security Manager

3. In the System Security Quick Start screen, select ‘Unprotected’ and click the ‘OK’ button

4. The next screen will ask you to “Do you want to apply the changes now?”, click the “yes” button

5. It will go through the setting changes (which may take a few minutes), then will state that it is “Finished – Please click OK”, and click the “OK” button

6. On the ‘Settings Changed Successfully’ window, select the “Exit Wizard” option and click “OK”

7. Select Start > Log Off Administrator

8. Log on to the terminal as SiteKiosk Restricted User. Default login information are Username: SiteKiosk, Password: provisio (the password is case-sensitive)

9. Now you may change the WIFI settings and/or test in the Windows environment to make sure that it is working. Note: Since you turned off the security settings to this account, you now have full access to the computer and are now able to perform previously blocked tasks, such as right click, access the control panel, access folders and drives, etc

10. Repeat Steps 1-5, except change the selection of “Unprotected” to “Protected” in Step 3.

11. Run the SiteKiosk software and test the changes that you made to the Restricted User Account.
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