Support Request: On screen keyboard - input no longer registered after password dialog

Description

I would like to do the following:
• Use an on screen key board
• Be able to exit site kiosk through a password protected dialog

To this end, I have set up the following:
• Browser chrome (Button 1 open password dialog)
• Simple English Keyboard (display keyboard set, auto hide unset)

The problem is:
• when opening the password dialog, and closing it agian (which will happen when users snoop around), the on screen keyboard no longer transfers input. I can "click" the keyboard buttons and they light up on touch, but input is not registered into the selected input fields on the browser.

How can i fix my issue? Thanks in advance!

Additional info:
• SItekios version: 9.8 (build 5579)
• OS: Windows 10 IoT
• Device: Intel NUC

Answer: (3)

Re: On screen keyboard - input no longer registered after password dialog 10/7/2021 2:57 PM
Hello,

the SiteKiosk version 9.8.5779 (generally out of support) may cause problems under certain circumstances (also after opening and closing the exit dialog) when using the on-screen keyboard via the touchscreen with Chrome browser skin.
Also see:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25871

This is fixed with the most current SiteKiosk version 9.9
https://www.sitekiosk.com/eu/sitekiosk-windows-version-history/

Here is more information about the update of SiteKiosk:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

Regards,
Michael Olbrich
Re: On screen keyboard - input no longer registered after password dialog 10/7/2021 3:17 PM
Thank you for you timely response.

How to update Sitekiosk?
Re: On screen keyboard - input no longer registered after password dialog 10/7/2021 3:25 PM
Here is more information about the update of SiteKiosk:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834
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