Support Request: New install

Description

Im trying to setup the new version of SiteKiosk on a new PC, i used an old config file. If you look at the screenshot attached, the software tries to load but just sits at the spinning circle please help.

Answer: (9)

Re: New install 10/13/2021 1:49 PM
Hello,

Generally, we do not test the update installation of all old SiteKiosk versions in detail (even if no problem is generally known) but only the update from the respective previous version.
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

You may first make sure getting access to the Admin account again to check the SiteKiosk configuration (or create a new one).
1. Press these standard keyboard combinations:
1st key combination
Ctrl left + Shift right + Backspace
2nd key combination
Alt + Shift right + Delete
Pressing these two keyboard combinations one at a time will disable the keyboard lock and allow you to use your keyboard again.
Make sure to press the keys of each combination simultaneously.
Afterwards, you will be able to use the keyboard again to log on to the system

2. Press CTRL+ALT+DEL and then choose Logout.

(If this doesn’t help please see here: https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=364)

3. Login to the Windows Admin account and call the configuration tool to update the SiteKiosk configuration file (or to create a new configuration) and first test in "Start once" mode before activating the "Auto Start" mode again.

Please also note that the current SiteKiosk version is only supported on Windows 8.1 and Windows 10 (the operating systems officially supported by Microsoft).

Regards,
Michael Olbrich
Re: New install 10/13/2021 1:59 PM
Hi Michael,
I created a new config file, and when i try "Start Once", the same screen with the spinning circle. My system is the latest Windows10.

Would you be able to do a remote support session to check it out?
Re: New install 10/13/2021 2:10 PM
Hello,

I am sorry but remote desktop assistance is not included to our free support.

In regards to your description the SiteKiosk Browser doesn’t start.
Generally, also make sure that all Windows 10 updates (incl. .NET 4.8) are installed.


Otherwise I only know of 4 specific cases where a problem may occur when starting SiteKiosk (also applies to Start once):
1. SiteKiosk was installed without the appropriate Microsoft Visual C++ redistributable (only happens if you use the MSI file instead of SiteKiosk9.exe)
2. If you have reactivated the Windows account "Administrator" (with the name Administrator) and start SiteKiosk in this account
3. You are connected via Windows Remote Desktop at that time:
Because: Windows RDP and SiteKiosk interfere with each other and SiteKiosk will not start in "Start once" mode. (you only see the Watchdog background when starting SiteKiosk in “Start once” mode).
The only workaround is using another remote desktop application OR activating the “Auto start” mode and only access the machine via RDP again after reboot and SiteKiosk startup
4. if you are using a SiteKiosk version prior to 9.9, SiteKiosk will not start if you have disabled the print spooler service under Windows.

If none of the 4 cases apply there is maybe any other security tool installed (e.g. Antivirus) or domain/group policy set that prevents the startup of SiteKiosk?


Regards,
Michael Olbrich
Re: New install 10/13/2021 2:13 PM
Can you direct me to how i can create a startup page that only has weblinks on it for Office365 etc
Re: New install 10/13/2021 2:32 PM
Hello,

for this you can use the Start Screen (>Start Page & Browser).
Also see: https://www.youtube.com/watch?v=2Cpzhz9t5-c

Regards,
Michael Olbrich
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