Support Request: Popup Page Won't Load in Chrome Browser

Description

We have a site where employees can submit for vacation days, opens as a pop-up window off another website. Working fine in the IE browser, but if I use Chrome, the popup opens, but won't load, stating"the resource you are looking for has been removed, had its name changed, or is temporarily unavailable". If you look in my attached 2021-10-20 log you will see the pop-up site listed as *.timeanywhere.* entries - this opens from the vibepay.vibehcm.com website you see right above those links).
I've been playing with different options for the way it handles windows, but it's just not panning out for me. Any ideas after looking through my logs?

Answer: (8)

Re: Popup Page Won't Load in Chrome Browser 10/20/2021 3:15 PM
Hello,

Thank you for your inquiry. I have reviewed your files and there were no settings in SiteKiosk configuration that would affect how your website opened up that particular window. If anything, you could test and compare with IE, Chrome Browser or MS Edge outside of SiteKiosk to see the behavior. You can also test with Chromium CEF (browser engine in SiteKiosk Chrome):
https://cef-builds.spotifycdn.com/cef_binary_91.1.20%2Bg5800665%2Bchromium-91.0.4472.101_windows32_client.tar.bz2

-- Unzip twice and extract the entire "Release" folder. You will launch the "cefclient.exe" file.

This will help to determine under which browsers, you are having an issue. If the issue does not happen in all four above, we will need you to send to support-america(at)sitekiosk.com:

- Steps to replicate the issue
- Test account login credentials for more review.

Best regards,
Andre.
Re: Popup Page Won't Load in Chrome Browser 10/20/2021 5:05 PM
Page loads fine in normal Chrome, Edge, and IE. I was able to get the page to load in the CEF browser, but it gave me an error first, about Console message written to a console log. Wouldn't load until I clicked that. I wonder if that's what's getting hung up in sitekiosk?

This is content of the console message:
Level: Warn
Message: Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
Source: https://online5.timeanywhere.com/TimeanywhereExt2/polyfills.6a78ed3742008e5cb3f4.js
Line: 1

Unfortunately, I cannot send you credentials. This is an HR website that requires two-factor and would give you access to my pay history and employee/medical records. the site requires two-factor for high-level accounts (like mine) and i've actually been kicked out for a period of time due to re-applying for a code too many times in the last 24 hours. I'm now having to use a peers account for testing.

Does that console log message trigger anything with you?
Re: Popup Page Won't Load in Chrome Browser 10/20/2021 5:31 PM
Hello,

Thank you for the update. This is mostly unique to this website and the issue maybe how they have coded their website. We can still take a look but we will need at least a demo site from your vendor, where they have this feature available for review with non-identifiable data.

You can test this in SiteKiosk in Start Once mode and take a screen shot with the "print screen" button. Exit SiteKiosk and paste it to Paint application and save it. You can see the Debug Window in SiteKiosk Chrome, you can follow the steps here: https://devblog.provisio.com/post/2017/09/15/Debugging-Webpages-in-the-SiteKiosk-Windows-Chrome-Browser.aspx

There will be a option to see the Console tab, there as well. You can use the "Snipping Tool" to focus on the debug window if any private data is in your image.

You can send both captures to us for review in the mean time.

Best regards,
Andre.
Re: Popup Page Won't Load in Chrome Browser 10/20/2021 6:12 PM
I'm working with the vendor on test site or account, but they're not coming back with anything helpful. I've set up the debug log and have some screenshots, but not sure how to send to you (or if I captured what you need)

We've been using the IE browser, and can keep doing that. My only struggle with tthat is the way it handles the pdf pay stubs from that same website. In IE, they open in new Adobe window and do not close automatically if minimized before logout. The SiteKiosk "logout" feature properly deletes the pdf from the downloads, but doesn't close it if it was left open. As long as i leave tabs visible at the bottom they can see it's still open and just need to remember to close it.

Chrome browser handles these so much better, I believe because it can open pdfs within the browser. Really was hoping I could switch now. Employees often forget they left paystub open and blame company for not securing their info.
Let me know if you'd like me to send you these debug screenshots, and how. In meantime I'm going to focus on setting up with IE browser so I can finish the project.

If you have a place I can send these debug screenshots, or somethign within them you want to see, let me know.
Re: Popup Page Won't Load in Chrome Browser 10/20/2021 6:20 PM
Hello,

You can send those files and any other supporting information to this email address referencing this post: support-america(at)sitekiosk.com

For the Adobe application window, simply add the executable path to the Application list in SiteKiosk configuration and Logout feature will close it for you. You can test this and let us know.

Best regards,
Andre.
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