Support Request: Safe door after starting


I am getting a safe door and have to reboot my kiosk when starting sitekiosk. I just installed a fresh copy of the latest version.

Answer: (1)

Re: Safe door after starting 11/12/2021 3:35 PM

Thank you for your inquiry. This can happen due to misconfiguration (same should happen regardless "Start Once" or "Auto Start" modes) or there is a restriction in place, preventing SiteKiosk from running. An email will sent with instructions of how to return to Windows. Once, you able to get to your admin account, please send the following for review to support-america(at) :

Configuration - C:\Program Files (x86)\SiteKiosk\Config (*.skcfg files, ignore *.skcfg.local)
SiteKiosk Log files - C:\Program Files (x86)\SiteKiosk\Logfiles (yyyy-mm-dd.txt files)

Best regards,
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