Support Request: Weird scaling issue when viewing 3d model

Description

Hi,

Running Chrome and a interactive 3D model on a portrait display results in the weird behaviour shown on the picture. This happens intermittently a couple of days per day. Restarting SiteKiosk solves the problem. Any idea what causes this?

Answer: (2)

Re: Weird scaling issue when viewing 3d model 11/16/2021 4:17 PM
For some reason the images didn't seem to attach correctly so posting a link here:
https://ibb.co/BwMJXwm
Re: Weird scaling issue when viewing 3d model 11/16/2021 5:39 PM
Hello,
one option is to update SiteKiosk to the latest version therefore also updating the underlying Chrome engine that is used for the rendering. Note that a standard license covers free updates for 12 months from the date of purchase.

Also make sure that you are using the latest drivers for your graphics card.
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