Support Request: On-screen keyboard - no accent letters

Description

Hi.
I am using Sitekiosk with an on-screen keyboard but I can't use any accent letters.
When I select a language on the keyboard and press Alt on the keyboard, I can see all the letters I need, but pressing them doesn't do anything.
I tried it in several languages ​​and on both browsers.

Answer: (7)

Re: On-screen keyboard - no accent letters 11/18/2021 3:13 PM
Hello,

The onscreen keyboard generally just uses the keyboard language configured on Windows.

Which keyboard language is configured on Windows?
Which on screen keyboard did you select in SiteKiosk?
Is there a difference in Start Once mode?

Please note that SiteKiosk 9.8 is out of support but I assume you meant SiteKiosk 9.9.5895

We also published a new SiteKiosk version today.
https://www.sitekiosk.com/eu/sitekiosk-windows-version-history/
You may update to this version 9.9.6014 before you continue.

Regards,
Michael Olbrich
Re: On-screen keyboard - no accent letters 11/18/2021 3:21 PM
At the moment I have several languages ​​configured, but Polish is selected by default.
The Polish language is also selected on the on-screen keyboard.
Start Once mode has the same effect.
SiteKiosk is version 9.9.5895.
Re: On-screen keyboard - no accent letters 11/18/2021 3:22 PM
I tried with the keyboard "Natural" and "International"
Re: On-screen keyboard - no accent letters 11/18/2021 4:26 PM
Hello,

I have tested it with SiteKiosk 9.9.6014 with the "Natural" and the "International" Keyboard on Windows 10 but it is not reproducible

The Windows 10 keyboard language was set to Polish before I have started SiteKiosk (the Desktop and the SiteKiosk skin language doesn’t matter).
I did start SiteKiosk in Start Once mode and also the keyboard language flag of the onscreen displayed that it is set to polish.
I clicked on the URL address bar and with "Alt" (Natural keyboard) or "Alt GR" (International keyboard) + "letter" I was able to e.g. write these letters
ó ę ą ś ź
I have tested it with mouse and touch screen input.

You may again verify that the keyboard language configured on Windows is set to Polish and maybe also delete all keyboard languages that you don’t need.
Then test again (in Start Once mode).

If it doesn’t work update to the most current SiteKiosk version 9.9.6014 and test again.
https://www.sitekiosk.com/eu/sitekiosk-windows-version-history/

Regards,
Michael Olbrich
Re: On-screen keyboard - no accent letters 11/19/2021 12:49 PM
I have updated SiteKiosk to ver. 9.9.6014 and Windows 10 to ver. 21H2
Now there is only Polish language in Windows, I also changed the Windows version to Polish.
I still have the same problem.
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