Support Request: License used in wrong group


Hi, My company recently purchased a license for 15 devices but this license was applied to the incorrect group.

The license is not due to start until 26/11/2021. Can this be undone so that the license can be applied to the correct group of devices

Answer: (1)

Re: License used in wrong group 11/23/2021 4:18 PM
no, once that license is assigned it cannot be undone and reused.
Please contact our sales department ( with the invoice and license data so they can revoke the previous license and issue a new one.
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