Ticket ID: 26054 Creation Date: 11/24/2021 3:00 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 7426 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: Domain compatibility

Description

Hey,
What kind of support does SiteKiosk have for using an account that is in the domain?
The reason why I ask is that we are in the process of rolling out software called 'papercut' over here which requires us to add a network printer. Typically, user AD credentials are what allow us to select the printer from the server and install it. I know that the password can be changed for the user account the installer creates via a command line; what other options do I have?

Answer: (3)
Re: Domain compatibility 11/24/2021 3:41 PM
Hello,

Thank you for your inquiry. You can use a domain user for Auto Start in SiteKiosk. If you want to install SiteKiosk without the SiteKiosk user, you can find commands here: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=476

You can use below as an example, where the user is not installed and VNC files are not downloaded, silent install (check Windows Installer process activity or allow 30 mins): 


Sitekiosk9.exe /S /V"/qn INSTALLSYSTEMSECURITYUSER=\"\" DOWNLOADVNC=no"


Here is another link with tools for deploying SiteKiosk: https://devblog.provisio.com/post/2013/05/17/Creating-an-Automated-SiteKiosk-Installation.aspx

Here are steps to sign in with another user:
-Open the "Start SiteKiosk" application in an admin user (Run as Administrator if restrictions are in place).
-Choose “Customized” in the Quick Start dialog that is displayed.
-In the “Customized” settings enable the option “Run SiteKiosk automatically at Windows startup (auto start)”
-Disable “Settings only apply to the restricted SiteKiosk user account”
-(Optional) Enable/disable "Disable any keyboard input during startup”
-Enable “Log on automatically at system startup”, then click Settings button beside it.
-Enter your Username, Password and Domain name and click OK.
-Click OK and follow instructions to restart the computer or click Export to send settings to XML file.

Important: Regarding local user printing, you cannot use the printer list from your AD printer servers. You will need to install the printers locally by TCP/IP or USB and set them as default. It might different for your domain user, test and see what printer access will be available through your external application. See information here on Printer setup: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?setup_printer.htm

Here is a FAQ on SiteKiosk and External Applications: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25533

Best regards,
Andre.
Re: Domain compatibility 11/24/2021 5:36 PM
Andre:

Wow, what amazing support. Not only did you answer my question which was probably in the documentation, you also let me know that I didn't need to reinstall existing deployments while letting me know how to most easily set up new deployments. I wish all vendor support was this good. I'm rocking and rolling over here. Much obliged.
Re: Domain compatibility 11/24/2021 6:16 PM
Hello,

Thank you for the accolades. You are very welcome! I do want to clarify that instructions for the local printer is due to:
- lack of access of the local user to domain resources
- Printer Monitoring settings (if needed for network printers).

You will need to test and compare settings. A printer needs to be set as default for printing to work in the SiteKiosk browser.
[Case closed.]

Best regards,
Andre.
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