Support Request: SiteKiosk Black Screen with Checkpoint


SiteKiosk displays a black screen due to a conflict with Checkpoint. When checkpoint is uninstalled, the kiosk works normally. As soon as checkpoint is installed the black screen returns on first reboot. We have verified the sitekiosk directories and sitekiosk.exe are excluded from checkpoint.

Answer: (3)

Re: SiteKiosk Black Screen with Checkpoint 12/20/2021 7:23 PM

Thank you for your inquiry. In "Auto Start" mode, SiteKiosk uses shell replacement. Hence, the black screen you see after auto login to the designated user account. However, it is at that point, SiteKiosk is loaded then launched. If you have made an exception to:

"C:\Program Files (x86)\SiteKiosk\SiteKiosk.exe"

Then, you need to check another feature or module of your "Checkpoint" software that might be taking action based on the replacement of "Shell" value in Registry. Also, please check that the path of the SiteKiosk.exe file is correct and without any typo errors. You can use double-quotes ("") as above to be certain.

You can find more on "Auto Start"/Shell Replacement here: Section 1.3.3 -

Best regards,
Re: SiteKiosk Black Screen with Checkpoint 12/21/2021 4:41 PM
Andre -

We verified the exclusion is correct. Could we schedule a time to work through the issue with you. There a couple people we may need to pull together from our security and tech team.


Re: SiteKiosk Black Screen with Checkpoint 12/21/2021 4:58 PM
Hi Russ,

Generally, further assistance will be needed from the Checkpoint software support as well. We can continue to discuss further privately. Please send an email request with a proposed meeting time and phone contact to:

[Case closed]
Best regards,
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