Ticket ID: 26090 Creation Date: 1/11/2022 2:17 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.7.5324 Language: English
Views: 6294 Last Modification Date: 1/11/2022 8:41 AM Platform:
Level: Closed

Support Request: Error creating user account

Description

I keep receiving the error attached when trying to install sitekiosk9
Any help is greatly appreciated.
[deleted by administrator. Note: Submissions will be entered in the public support forum. Do not post any personal data such as passwords or software license information.]

Answer: (9)
Re: Error creating user account 1/11/2022 3:42 PM
Hello,

Thank you for your inquiry. SiteKiosk 9.7 is out of support, further assistance will be based on 9.9.6014.

This message applies to a strong password policy setup on your Windows system or within the domain. During the installation of SiteKiosk the installer creates the restricted SiteKiosk Windows user account. If you have configured your Windows system that only strong password will be accepted the SiteKiosk user account can’t be created and you will get this notification with the information about how to proceed.

You can install SiteKiosk with a password of your choice by installing SiteKiosk through the command line of Windows (cmd.exe) and using the parameters when installing SiteKiosk. 

SiteKiosk9.exe /V"DEFAULTPASSWD=YourPassword12345!"

Then the installer will create the SiteKiosk user account with the given password.

Best regards,
Andre.
Re: Error creating user account 1/11/2022 8:40 PM
For the 'fix', where do I put the SiteKiosk9.exe /V"DEFAULTPASSWD=YourPassword12345!"
If I try to run that in a cmd prompt, it does nothing and will give error message every time.
What would the steps be to run, SiteKiosk9.exe /V"DEFAULTPASSWD=YourPassword12345!"
Re: Error creating user account 1/11/2022 8:54 PM
Hello,

What error messages are you getting? What was not included was the path of installation file. Say if the file is in your Downloads folder, you can "cd" command there or list it explicitly. If the installation file name is different you would get an error message too.

File name (assuming): Sitekiosk9.exe
Path/location (assuming): C:\Users\<myuser>\Downloads\
Command would be: "C:\Users\<myuser>Downloads\Sitekiosk9.exe" /V"DEFAULTPASSWD=YourPassword12345!"

In the example in my first response the "K" in "SiteKiosk9.exe" was capitalized. Command Prompt is case sensitive and any difference in the file name or path is duly protested. If there is a space character (" ") in the file name or folders along the path, then you need to encapsulate the path of the file in double quotes (").

Best regards,
Andre.
Re: Error creating user account 1/11/2022 9:43 PM
Hi There. I appreciate your help. I tried the cmd and received new error, "Service not available. The specified service does not exist." See photo attached.
Re: Error creating user account 1/11/2022 9:47 PM
Hello,

Please send the screenshot of the entry being made as well as the error message given to support-america(at)sitekiosk.com.

Best regards,
Andre.
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