Ticket ID: 26098 Creation Date: 1/13/2022 11:51 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9 Language: English
Views: 6484 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: Configuration setup not working

Description

Hi,
I have installed and tested the software in the trial version, and everything worked correctly. Once the trial version expired I purchased and activated a license. Now the software "Configure SiteKiosk" does not open, it remains blocked in loading, see attachment. While the "Start SiteKiosk" software work successfully.
How can i solve this problem?
Best wishes

Answer: (4)
Re: Configuration setup not working 1/13/2022 12:05 PM
After long wait i can see this error message: Unable to reach the page. Verify the address http://localhost:8889
Re: Configuration setup not working 1/13/2022 12:28 PM
Hello,

in general, SiteKiosk and also the SiteKiosk configuration tool work independently of a valid license (see also: https://www.sitekiosk.com/eu/software-downloads/#SiteKiosk%20Windows).

There is also no known issue with starting the SiteKiosk configuration tool.
The configuration tool will be delivered as local web page on port 8889 (http://localhost:8889).

If using any proxy on the computer make sure to bypass the proxy for local addresses.
If using any kind of additional Antivirus or additional Firewall / Security Tools make sure the local port 8889 is not blocked.

Also make sure that you are logged in with a Windows user having full local admin rights (this is especially important if the computer is a member of a domain where local rights can be restricted by domain / group policies).

Otherwise:
- Which operating system do you use?
- Did you reboot the system after the installation?
- Is there any additional information at the Windows event log at the time you try to open the SiteKiosk configuration tool?

Regards,
Michael Olbrich
Re: Configuration setup not working 1/14/2022 10:59 AM
Many thanks for the suggestions, I changed the firewall settings of Windows and now the configuration setup works.
Re: Configuration setup not working 1/14/2022 11:12 AM
Thank you for your feedback.
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