Ticket ID: 26104 Creation Date: 1/19/2022 6:44 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.11135 Language: English
Views: 3794 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: Error Trying to enter Configuration

Description

We updated to version 9.9.1113. The client works fine for the end users but we cannot get into the Configuration menus. It starts to load then errors out. "There was an error while starting the configuration. Would you like to try again?"

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:
code

[NullReferenceException: Object reference not set to an instance of an object.]
ASP._Views_Shared__ScriptHeader_cshtml.Execute() +4258
System.Web.WebPages.WebPageBase.ExecutePageHierarchy() +198
System.Web.Mvc.WebViewPage.ExecutePageHierarchy() +97
System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage) +90
RazorGenerator.Mvc.PrecompiledMvcView.Render(ViewContext viewContext, TextWriter writer) +273
System.Web.Mvc.HtmlHelper.RenderPartialInternal(String partialViewName, ViewDataDictionary viewData, Object model, TextWriter writer, ViewEngineCollection viewEngineCollection) +282
System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData) +91
System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName) +32
ASP._Views_Home_Index_cshtml.Execute() +14423
System.Web.WebPages.WebPageBase.ExecutePageHierarchy() +198
System.Web.Mvc.WebViewPage.ExecutePageHierarchy() +97
System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage) +78
RazorGenerator.Mvc.PrecompiledMvcView.Render(ViewContext viewContext, TextWriter writer) +273
System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context) +292
System.Web.Mvc.ControllerActionInvoker.InvokeActionResult(ControllerContext controllerContext, ActionResult actionResult) +13
System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +56
System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +422
System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList`1 filters, ActionResult actionResult) +52
System.Web.Mvc.Async.<>c__DisplayClass3_6.<BeginInvokeAction>b__3() +198
System.Web.Mvc.Async.<>c__DisplayClass3_1.<BeginInvokeAction>b__5(IAsyncResult asyncResult) +100
System.Web.Mvc.Async.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult) +10
System.Web.Mvc.Async.WrappedAsyncResultBase`1.End() +49
System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult) +44
System.Web.Mvc.<>c.<BeginExecuteCore>b__152_1(IAsyncResult asyncResult, ExecuteCoreState innerState) +11
System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +29
System.Web.Mvc.Async.WrappedAsyncResultBase`1.End() +49
System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) +64
System.Web.Mvc.<>c.<BeginExecute>b__151_2(IAsyncResult asyncResult, Controller controller) +13
System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +22
System.Web.Mvc.Async.WrappedAsyncResultBase`1.End() +49
System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult) +45
System.Web.Mvc.Controller.System.Web.Mvc.Async.IAsyncController.EndExecute(IAsyncResult asyncResult) +10
System.Web.Mvc.<>c.<BeginProcessRequest>b__20_1(IAsyncResult asyncResult, ProcessRequestState innerState) +28
System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +29
System.Web.Mvc.Async.WrappedAsyncResultBase`1.End() +49
System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult) +28
System.Web.Mvc.MvcHandler.System.Web.IHttpAsyncHandler.EndProcessRequest(IAsyncResult result) +9
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +549
System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) +132
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +163
Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.8.4250.0
/code

Answer: (10)
Re: Error Trying to enter Configuration 1/19/2022 9:22 PM
Hello,

Thank you for your inquiry. Can you please confirm how was this version installed? Was there another version before this? Currently, there are no known issues with using the Configuration Editor. It seems that it launches fine but errors out after. Could you try launching it with a local admin account to see the difference?

If nothing else works, try reinstalling SiteKiosk with the standard installer (exe file): https://www.sitekiosk.com/sitekiosk-windows-version-history/

System Requirements: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?system_requirements.htm
Prerequisites installed with standard installer (most recent): Microsoft Visual C++ 2012 Redistributable (x86) and .NET 4.8 (on most up-to-date Windows 10 or higher system).

Hopefully this much helps.

Best regards,
Andre.
Re: Error Trying to enter Configuration 1/20/2022 5:12 PM
Thanks for the reply. I was able to get into the configuration menu after re-installing and setting up a new local test config file. The config file I sent resides on a network share as we have about 18 kiosks that share the same config file. This config file has been used for a long time, back to 2014 so it may need to be updated or recreated.

But now my issue is that when we start SiteKiosk, it looks like it starts to load the end user page, but then it stays on the white safe/lock screen with the blue spinning wheel. I let it run overnight and it stayed on that screen, never progressing to the HTML page. It happens with multiple accounts, the local sitekiosk account (even granting local admin rights) and domain admin accounts. Any idea why it won't load the html page? When I click test in the config screen for the browser it does load the page. Browser is set to Chrome and the Chrome client is installed (not sure if this is needed).
Thank you!
Re: Error Trying to enter Configuration 1/20/2022 5:47 PM
Hello,

I want to sincerely apologize; I missed a step in testing with your configuration file but going back, I found the cause of the issue you were having. It had to do with an older formatting of the original file. Since you are now using a newer file, that is always the best action after upgrading from so long. (If you want to access the old settings, let me know.)

This issue that you are having now is this web link is on a mapped drive: "K:\MappedFolder\MyFile.htm". Mapped drives are user dependent, and you have to set them up for each user. See link for the SiteKiosk user changes: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826 Since you are on a domain, there are chances that during the Auto Start login process, the mapped drive is not connected in time, or the user used at the time does not have the privilege to access. This will give you the Watchdog background while SiteKiosk tries to reach that site.

You can list the local network path to that server "\\SERVERNAME\FOLDER\" or go for a local hosted website approach "http(s):\\mylocalsite.net". Or you can try Scheduled Tasks with a script to connect to that drive at startup. Further support cannot be given regarding this, as it is related to how long or at what point of the boot up process, your mapped drive is connected.

To ensure the issue is not SiteKiosk, you can test the Chrome browser with another website link.

Best regards,
Andre.
Re: Error Trying to enter Configuration 1/20/2022 6:22 PM
So we have two issues:

1) Could we get our old settings file updated to a working config file? You mentioned you could assist accessing the old settings. Otherwise we'll have to recreate the settings file from a working kiosk.

2) We are still unable to launch SiteKiosk on several kiosks including the one I'm working with. It goes to the white safe/lock screen and stays there with the spinning wheel/cursor. I did some research on your site and it hints to a .Net issue or a clean install of Windows. I'm hoping for a simpler resolution :-)

Thank you for your assistance!
Re: Error Trying to enter Configuration 1/20/2022 6:38 PM
Hello,

For Problem #1, you will need to edit the configuration file with a text editor like Notepad and search any instance for this XML tag "<application />" and replace it with "<application></application>". There will be a high risk of misconfiguration this way. You can send a copy of your config file to support-america(at)sitekiosk.com for review if uncertain.

For Problem #2, you will need to be more specific. In the post prior, I have identified that you are using a mapped drive as your main weblink. Have you tested SiteKiosk Chrome with a normal weblink or say maybe choose Start Screen? Reason is this, it seems that you can exit the software just fine, so we want to know the true cause of the issue you are having if only one aspect is affected instead of the entire software.

Best regards,
Andre.
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