Ticket ID: 26202 Creation Date: 4/12/2022 3:51 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.6127 Language: English
Views: 5454 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: Chrome browser fillable pdf incompatibility

Description

Hello,

We encontred a trouble between SK chrome browser and fillable pdf : SK can open pdf form, but we can't tape in cases. We tested with multiple fillables pdf : same issue.

Conversely, our fillable pdf works with SK ie browser.
It works to on Internet Explorer 11 and Chrome on our operating system.

We attach to this ticket an archive with our SK conf and homepage test (last entry)

Thank you for your help

Answer: (3)
Re: Chrome browser fillable pdf incompatibility 4/13/2022 9:41 AM
Hello,

I was able to reproduce the behavior in the current SiteKiosk version 9.9.6127 and have therefore passed it on to our developers to investigate so that they fix it in the next SiteKiosk version.

As a workaround, you can open the PDF in an external application (e.g. Adobe Reader) as described here:
https://devblog.provisio.com/post/2021/02/25/How-to-Force-PDF-Downloads-in-SiteKiosk-Windows-Chrome-Browser.aspx

Regards,
Michael Olbrich
Re: Chrome browser fillable pdf incompatibility 4/13/2022 10:30 AM
Hello Mickael,

Thank you for your help I adjust my configuration successfully but my customer only allow SK ; I can't use Adobe Reader out of SK tabs.

Do you think it will take long time to patch this incompatibility ?

Thanks
Re: Chrome browser fillable pdf incompatibility 4/13/2022 10:58 AM
Hello,

I can't say how long this will take, and there is no release date.
I will send more information in response to the email you sent in parallel.

Regards,
Michael Olbrich
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