Ticket ID: 26233 Creation Date: 5/19/2022 2:54 PM Product: SiteRemote Attachment: -
TicketType: Support Request Version: 6.4.0 Language: English
Views: 5223 Last Modification Date: 6/16/2022 3:56 PM Platform:
Level: Closed

Support Request: Client status

Description

Dear Support,

I do own 5 Windows sitekiosk licenses and i have registered all of them with a demo SiteRemote account. I can see the devices at monitoring tab but the data and status are not updating. Is this caused because my license is demo? Note that i will proceed with the purchase of SiteKiosk Cloud – Annual Plan soon.

Answer: (1)
Re: Client status 5/19/2022 3:00 PM
Hello,

the reason is that your 30 days trial license for your team at www.siteremote.net has expired (you can see this on the dashboard of your team - The team was created at the 17th March 2022 and expired at the 17th April 2022)

If you do not hold a valid license your machines are rejected by the SiteRemote server and their status is not being updated.

I have extended the trial period for anther 30 days that you can continue testing.

Regrads,
Michael Olbrich
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