Support Request: SiteCaster content

Ticket ID: 26237	Creation Date: 5/23/2022 7:30 AM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 9.9.6181	Language: English
Views: 5184	Last Modification Date: 6/20/2022 3:21 PM	Platform:
Level: Closed

Description

Hi,
We have installed client 9.9.6181 on new Kiosks to replace older 9.6 machines, and SiteCaster content is not displaying on the newer client.

Answer: (1)
Re: SiteCaster content	5/23/2022 3:05 PM
Hello, Thank you for your inquiry. There are no known issues where updating SiteKiosk would affect your SiteCaster project. Your project is only downloaded once and re-published on your command. Please try these steps first: 1. Try a new configuration file, setting SiteCaster as the start page. 2. Republish your project. 3. Check your SiteRemote connection status on both SiteKiosk Configuration and in SiteRemote>>Monitoring. If the above do not work, please send the following to "support-america(at)sitekiosk.com": - Steps to replicate the issue - Username or email information of the account used to connect and publish the content - Configuration - C:\Program Files (x86)\SiteKiosk\Config (.skcfg files, ignore .skcfg.local) - SiteKiosk Log files - C:\Program Files (x86)\SiteKiosk\Logfiles (yyyy-mm-dd.txt files) Best regards, Andre.