Ticket ID: 26264 Creation Date: 6/7/2022 12:08 PM Product: SiteKiosk Windows Attachment: -
TicketType: Support Request Version: 9.9.6191 Language: English
Views: 167 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: License Issue

Description

Hello, we've been having issues with PDF files being displayed in SiteKiosk and noticed the latest version which had a PDF fix. After downloading and upgrading, our license is "evaluation"
Can you please tell me what we're licensed for? We have 2 licenses, one for 12 and one for 1.

What do we need to do to use the current version.

Thanks in advance

Jess Iannone

Answer: (1)
Re: License Issue 6/7/2022 2:27 PM
Hello,

Thank you for your inquiry. While SiteKiosk licenses are permanent, "Support and Updates" last for 12-month periods at a time. You have the option to renew annually or a-la-carte when deemed needed. If you want to keep your production device running, you can uninstall and reinstall the older version. You can find installers here: https://www.sitekiosk.com/sitekiosk-windows-version-history/

To find out more about the licenses you are using, you can email our Sales Team with the license name and code or any other references to your order: https://www.sitekiosk.com/contact/ .

Best regards,
Andre.
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