Support Request: website slow after deactivating screensaver

Description

Dear support,

with this version of SiteKiosk we have the issue that after the deactivation of the screensaver, any website takes longer then half a minute to load. This issue only presents itself after deactivating the screensaver. For now i've changed the screensaver timeout to 1 hour, but this will not delete the site cache and cookies. As long as the screensaver is not activated the site loads as usual.

I've checked with some of our older SiteKiosk, which don't have this issue.

Answer: (1)

Re: website slow after deactivating screensaver 8/31/2022 4:56 PM
Hello,

By default, SiteKiosk deletes the temporary Internet files and cookies when you log out of SiteKiosk or when the screen saver activates.
https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?logout.htm


This means that afterwards the web page(s) will be reloaded from the net. How fast the pages are loaded does not depend on SiteKiosk, but on the speed of the network/internet connection and the web server.
In this respect, there is no difference to previous SiteKiosk versions. Maybe the network connection is faster or you have disabled the "Execute Logout" function when activating the screen saver (not recommended).
> 3. Advanced https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?screen_saver___2nd_monitor.htm

Regards,
Michael Olbrich
My Account
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