Ticket ID: 26376 Creation Date: 10/3/2022 7:57 AM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: - Language: English
Views: 4458 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: Error login to sitekiosk.online

Description

Hello, I purchased the license 2 days ago (Saturday), the invoice/license info are showing up in my customer portal, but cannot log into sitekiosk.online. I tested with username or email, I created a new user ... ERROR

Answer: (3)
Re: Error login to sitekiosk.online 10/4/2022 9:02 AM
Hello,

There is no known issue and there is one team on https://sitekiosk.online using the e-mail address you created this request with.

Usually you just need to go to https://sitekiosk.online, login and then go to >Teams>Licensing to add the license(s) you purchased.
If you forgot your password you can use the forgot password link on the login age

Regards,
Michael Olbrich
Re: Error login to sitekiosk.online 10/4/2022 9:20 AM
Hello Michael, after my message, I just created a test account in sitekiosk.online. I added the 2 purchased licenses, everything is fine now. I was thinking that the sitekiosk web shop and sitekiosk.online were linked and that the same users are valid.
Re: Error login to sitekiosk.online 10/4/2022 9:41 AM
Thank you for your feedback.
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